PDI Request Pending for Over 2 Days - No Instance Assigned

[sunilservic]

Hi everyone,

I requested a ServiceNow developer instance through the Developer Portal (developer.servicenow.com) about a week ago, but it still hasn't been provisioned yet. No confirmation email or error message received so far.

Has anyone faced a similar delay? A few things I'd like to know:
- Is a 1-week wait normal for developer instances?
- Is there a way to check the status of my request?
- Should I cancel and re-request, or wait longer?

Thanks in advance for any help!

[Dr Atul G- LNG]

Hi @sunilservic 

Don't worry—this is quite common at the moment.

Over the past few days, many community members have reported delays when requesting a PDI. In some cases, the waiting period has been 6–7 days or even longer, especially for lower ServiceNow versions.

You can try requesting an instance on an earlier release, such as Zurich or an older version, but there may still be a waiting period due to high demand.

For now, patience is the best approach, as PDI availability depends on overall demand and ServiceNow's infrastructure capacity.

[Aditya_hublikar]

Hello @sunilservic ,

Please refer this it will help you :

https://www.servicenow.com/community/itsm-forum/servicenow-developer-site-notice-pdi-request-delay/t...

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[SohamTipnis]

Hi @sunilservic,

You can refer to the below article; this may help you solve your issue:

https://www.servicenow.com/community/servicenow-ide-sdk-and-fluent/instance-undergoing-unscheduled-m...

https://www.servicenow.com/community/itsm-forum/servicenow-developer-site-notice-pdi-request-delay/t...

If you find my answer useful, please mark it as helpful and correct. ‌‌‌‌‌‌‌‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10

[Tanushree Maiti]

Hi @sunilservic 

A pending Personal Developer Instance (PDI) request is currently a known issue due to high demand for new platform releases.

Wait times can range from 1 to 7 days or more.

Patience is key, as the free PDI environment relies on automated provisioning queues rather than traditional support channels.

There is no support available for PDI.