PDI Request Pending for Over 2 Days - No Instance Assigned

sunilservic · 3 weeks ago

Hi everyone,

I requested a ServiceNow developer instance through the Developer Portal (developer.servicenow.com) about a week ago, but it still hasn't been provisioned yet. No confirmation email or error message received so far.

Has anyone faced a similar delay? A few things I'd like to know:
- Is a 1-week wait normal for developer instances?
- Is there a way to check the status of my request?
- Should I cancel and re-request, or wait longer?

Thanks in advance for any help!

Dr Atul G- LNG · 3 weeks ago

Hi @sunilservic

Don't worry—this is quite common at the moment.

Over the past few days, many community members have reported delays when requesting a PDI. In some cases, the waiting period has been 6–7 days or even longer, especially for lower ServiceNow versions.

You can try requesting an instance on an earlier release, such as Zurich or an older version, but there may still be a waiting period due to high demand.

For now, patience is the best approach, as PDI availability depends on overall demand and ServiceNow's infrastructure capacity.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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