Delegate Approval

[PrithisriV]

I have assigned a delegate to one member. But the Delegate can approve the change but not the RITM . Why is it so

[PrithisriV]

Delegate can receive the Change approval request and able to approve it but not the RITM

[PrithisriV]

Delegate is receiving notification for RITM Approval but when he clicks on Approve it is not approved

[Dr Atul G- LNG]

Could you please check if there is any logic configured on the same RITM?

[PrithisriV]

How to check this

But for a different RITM , For a different approver the Delegate can approve the request

[Dr Atul G- LNG · Accepted solution]

Hi @PrithisriV 

That is your logic. Could you please check from your side? Technically it should work — if all the approval delegation timings are correct, then the user should still be able to see the request in the portal. Even though the notification may not be delegated, the access/visibility should still function as expected.