HI, is there a simple explanation why we should use Service offerings with sub categories for incident administration in stead of " out of the box" Incident categories and sub categories?
I think nobody has stated that you need to utilize categories and subcategories, as this is basically just categorizing a ticket without bringing any further value. Where if we look at service offering this is part of the CSDM model and incorporated into different products across the platform.service offering will give you an aligned and centralized way to look at data across the platform utilizing DPM among other products.
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thanks for your reaction. It is appreciated. What i meant to say was that we are using service offerings and belonging sub categories as the incident categorization. Is this in your opinion still the best way to do so?
