Employee Center Taxonomy

[Preeti Gehlot]

Hello,

I am building employee center topic Technology services. I would like to know can we relate Business services to the taxonomy topics. Can anyone suggest if this doable.

Thanks

[palanikumar]

I dont think there is a OOTB solution available. You may need to create a customization to relate a Topic to Business Service or offerings

[Tanushree Maiti]

Hi @Preeti Gehlot ,

OOB it is not available.

Unified Taxonomy is a collection of hierarchical topics that brings together different content types, such as requests, articles, quick links, learning content, and employee communications.

In the Employee Center portal, you can use this capability to span across departments to provide a single employee-centric taxonomy. Unified Taxonomy sits at the core of the browse experience in Employee Center. Set up the Unified Taxonomy to leverage the full potential of the browse experience.

Refer: Unified Taxonomy for Employee Center 

After you complete the installation, perform the following to achieve a Unified Taxonomy experience.

• Clone the employee content taxonomy and make appropriate additions or modifications to the provided topic structure. Taxonomy is updated to reflect the terminology and available services. For more information, see Clone taxonomy for employee content.
• Associate all the existing and new content to the cloned taxonomy topics. For more information, see Create and associate topics.
• Enable user criteria to configure topic-level security and visibility settings for topics. For more information, see Enable user criteria for topics.
• Update the search configurations to filter based on the content associated to the cloned taxonomy.

Refer : ServiceNow's Employee Center: Out-of-the-box Taxonomy Models

[AndersBGS]

Hi @Preeti Gehlot 

There is not - and in general I neither think it make sense. Business service is a grouping of different offerings where the taxonomy should be seen from a user perspective and be easily understandable to find the right item for ordering.