How to add more items in 'support resources' in employee center portal

[aiswaryabk]

How to add more items like articles or request in 'support resources' in employee center portal

[madhura valke]

You can add more articles or requests in the Support Resources section of Employee Center by editing the widget itself.
Open the page in Employee Center Configurations, find the Support Resources widget, and in its settings, choose the items you want to show—like published Knowledge Articles or specific catalog requests. Save and publish, then refresh the portal.

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[aiswaryabk]

I need to add some articles or request without changing the widget.

[madhura valke]

If you don’t want to modify the widget itself, you can still control what appears there by managing the data sources it pulls from.

The Support Resources widget usually fetches content based on topics, categories, or tags. So, instead of editing the widget, you can:
• Add your articles to the same topic/category that the widget uses.
• For requests or catalog items, make sure they’re tagged with that same topic or keyword.

Once that’s done, they’ll automatically start appearing in the Support Resources section — no widget changes needed.

[MaxMixali]

he Support Resources section in Employee Center is a content-driven widget that dynamically surfaces helpful resources — typically Knowledge Articles, Catalog Items (Requests), Communities, or Tasks — based on topics and search configuration.

It’s powered by the Content Delivery Framework (CDF) and Topic taxonomy.

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⚙️ To Add New Resource Types (e.g., Articles, Catalog Items, Requests)

1️⃣ Navigate to Content Configuration

1. Go to: Content → Administration → Content Configuration

2. Search for Support Resources (content type = support_resource).

This defines what record types (e.g., kb_knowledge, sc_cat_item) are displayed.

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2️⃣ Open the “Support Resources” Content Type

• Table: sn_ec_content_type

• Record: Support Resources

You’ll see an embedded list for Associated Record Types (content sources).

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3️⃣ Add More Record Types

In the “Associated Record Types” related list:

1. Click New

2. Choose the record type you want to add:

   • kb_knowledge → Knowledge Articles

   • sc_cat_item → Catalog Items

   • sc_request → Requests

   • sn_hr_core_case → HR Cases

   • Any other table (e.g., u_policy, sn_custom_faq)

3. Define:

   • Title field (usually short_description or name)

   • Description field

   • Image/Icon field (optional)

   • Link behavior (open record or URL)

Save the record.

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4️⃣ Tag with Topics

Support Resources are shown based on Topics in the Topic Taxonomy.

• Go to Knowledge → Topics or Content → Topics.

• Open the topic relevant to your new content.

• Add your items under the Topic Content related list.

Ensure your new record types are topic-enabled (have a Topic field).

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5️⃣ (Optional) Customize the Widget

If you want Support Resources to show custom tables dynamically:

• Open UI Builder → Employee Center → Home / Topic Page

• Edit the Support Resources component

• Under Data Sources, you can bind additional content providers or extend the default query (for custom content types).

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6️⃣ Validate in Employee Center

• Open Employee Center and navigate to a Topic Page.

• The widget should now display your new content types (Articles, Catalog Items, or Requests).

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🧩 Optional Enhancements

• Use Content Search Sources (sn_ec_search_source) to define additional sources for the unified search across the portal.

• Use Content Cards (sn_ec_content_card) to customize how each content type displays.

• Adjust ranking and filters in Content Experience → Content Analytics if needed.

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✅ Summary

StepActionTable / App

1	Open Content Configuration	sn_ec_content_type
2	Edit “Support Resources”	sn_ec_content_type
3	Add new Record Types (e.g., Requests, Policies)	Related list
4	Tag with Topics	sn_ec_topic
5	Verify visibility in EC portal	UI Builder