Service Offering linking

StefanSrba
Tera Contributor

‎09-26-2025 03:24 AM

Hi all!

 

I have populated Service Offering and linked it to a parent Service.

Assignment Type is set to All Instances.

StefanSrba_2-1758881894873.png

 

I can search for Service Offering itself and find it in my Incidents/Requests but when choising parent Service I don't get back any Service Offering.

StefanSrba_0-1758881817447.png

 

StefanSrba_1-1758881841348.png

 

 

Why are these not linking?


On the other hand somebody has setup previous Service Offerings with these Assignment Types and they work.

StefanSrba_3-1758882027483.png

StefanSrba_4-1758882077014.png

 

StefanSrba_5-1758882253327.png

 

Kind regards,

Stefan

 

 

 

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2 REPLIES 2

AndersBGS
Tera Patron
Tera Patron

‎09-26-2025 06:44 AM

Hi @StefanSrba ,

 

Have you looked at the reference qualifier behind the fields? Is there any custom logic made? 

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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StefanSrba
Tera Contributor
In response to AndersBGS

Monday

Hi!

Sorry that I haven't answer up until now!

For service offering I have Reference Specification:
javascript:'parent='+current.business_service;

 

but on each other Dictionary overrides I have this part added as well
javascript:(!gs.nil(current.business_service)? 'u_task_availabilityLIKE9da72239c340021043b3354c05013120

But I'm not sure what task availability I should set up since when setting up All Instances or Incident or Request it does not show up and old Service Offering that have been setup have a 'code value' - the one from query.

 

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