Some PDIs are currently unavailable, and PDI actions are paused. View the latest updates here. Read More

How to display 3 variables in a single row in a Record Producer ?

BokkalaS
Tera Contributor

Hi Experts,

I am working on a Record Producer in CSM and have a requirement to display three variables in a single row (3-column layout).

Currently, I have tried using:

  • Container Start
  • Split
  • Container End

The available Split layout options are:

  • 1 Column Wide
  • 2 Columns Wide, Side by Side
  • 2 Columns Wide, Alternating Sides

I also tried setting the Variable Width to 25% for all three variables, but they still render one below another instead of appearing in a single row.

My Record Producer is being used from a CSM/Portal page.

Questions:

  1. Is there an out-of-the-box way to display 3 variables in a single row in a Record Producer?
  2. Can this be achieved using Container Start/End and Split variables?
  3. If not, what is the recommended approach?

Any guidance or examples would be greatly appreciated.

Thanks!

6 REPLIES 6

Ankur Bawiskar
Tera Patron

@BokkalaS 

not possible with OOTB way

You might have to create a new catalog widget and do lot of customization to achieve this

Note: I will recommend not doing this considering the technical debt

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Its_Azar
Mega Sage

Hi there @BokkalaS 

Unfortunately, there isn't an out-of-the-box way to display three variables in a single row on a Record Producer using only Container Start/End and Split variables.  and No. Split variables are limited to one or two columns.  

Customize the Service Portal widget or implement custom CSS/HTML if a three-column layout is a strict requirement.

☑️ If this helped, please mark it as Helpful or Accept Solution so others can find the answer too.

Kind Regards,
Azar
Serivenow Rising Star
Architect@ KPMG.

Tanushree Maiti
Tera Patron

Hi @BokkalaS 

 

OOB it is not supported feature for portal. You have to think about using MRVS variable set .

 

Refer: How to add three column in a catalog item 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Ehab Pilloor
Mega Sage

Hi @BokkalaS,

 

Its possible with custom widget. But use OOB recommended method (1 Column Wide, 2 Columns Wide, Side by Side, 2 Columns Wide, Alternating Sides) rather than doing custom catalog widget. Otherwise it will be difficult to maintain moving forward.

 

Please Accept this response as Solution if it assisted you with your question & Mark this response as Helpful.

 

Kind Regards,

Ehab Pilloor