How to make RITM variables editable only for users in a group mapped to the Catalog Item (manually)

LokeshwarRV
Tera Contributor

5 hours ago

Hi Community,

I have a requirement related to controlling edit access to variables on the RITM (Requested Item) based on the Catalog Item and the logged‑in user’s group membership.

Requirement

  • I have multiple Catalog Items, and each Catalog Item is associated with a specific support group.
    • Example:
      • Catalog Item Test11 → Group Test1
      • Catalog Item Test22 → Group Test2
  • When an RITM is created:
    • Only users who belong to the group mapped to that Catalog Item should be able to edit variables on the Variables tab.
    • All other users should see the variables as read‑only.
  • This access control must be:
    • Checked per RITM
    • Based on the Catalog Item of the RITM
    • Not based on the RITM assignment_group

What I am looking for

  • A clean and supported approach to:
    • Check, on load of the RITM, whether the logged‑in user is part of the group mapped to that Catalog Item
    • Allow variable editing only for those users
    • Keep variables read‑only for everyone else
  • Guidance on:
    • Whether a Display Business Rule + g_scratchpad + Catalog Client Script is the correct approach
    • Best practices for using g_scratchpad to pass server‑side group membership checks to the client
    • Any caveats when using this approach on the RITM Variables editor
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1 REPLY 1

Brad Bowman
Kilo Patron

4 hours ago

Variables on an RITM record are editable out of the box, so first you need to look at what is making those read-only in your instance.  It should be a simple onLoad Client Script on the sc_req_item table with one line of code

g_form.setVariablesReadOnly(true);

The easiest thing to do then for these circumstances where you want the variables to be editable is to wrap this line in some if conditions with a GlideAjax call to a Script Include to evaluate the group membership.

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