how to do this question
The 'priority' field on the incident form should be editable only by users with the 'manager' role
Forum Posts
I want to implement a case in which incident should not get saved unitl and unless a kb is attached
//This should be only when assignment group is service desk.//Here's the code I have written but when using this , it is throwing the error even after attaching the kb function onSubmit() {var kb=g_form.getValue('knowledge_base');var assignmentGroup...
Resolved! How to hide specific quick link on now mobile
Hello Everyone, I'm trying to hide two specific quick links on Now Mobile app which are created under taxonomy topic. I can see user criteria can restrict, but in my instance there is no additional role for Mobile and portal for End users. Is there ...
how to change the release version in service now university
my servicenow university has CSA xanadu version. I want to upgrade with latest version how to do that?
Querry on Table based on date
Hi guys, i want to add a module to my navigator. When i click on this module i want to see all knowledge articles within next 60 days. Problem is, that in the filter dropdown is no "Next 60 days" available. Can someone help me with this problem?
GroupBy tags not working in Workspace list view
Hi Community, Im facing the issue to groupBy tags in workspace list view in servicenow. I can sucessfully GroupBy tags in the classic list view, but when i try the same in Workspace list view, it doesn't work. Is this a known limitation, or is there...
How to add multiple topics in the employee center portal navbar
In my employee center portal, 'Technology services' topic is showing in the header navigation bar. How can I add extra topics like 'risk and compliance' in that navbar
Problem with Task 1 simulation of Micro-certification welcome to servicenow (xanadu)
I do the simulation task well, which consists of impersonating a user, changing the format of the date and time, configuring the preferences dintences to display the tips on the forms. But when I validate the task I get a failure yet everything is c...
NowSDK Metadata Conflicts
Hi community,Hope you're all doing fine. After upgrading to the NowSDK v4.0.0 release, I've been getting weird WARN messages when running the transform command in a NowSDK app developed locally in my computer. It looks like it's getting confused as t...
How to correctly generate and maintain sys_app.xml record
I am developing app that has been converted for SDK development. When building the app I've been struggling with versioning the app for the ServiceNow instance. Earlier on I encountered a issue where I had a static sys_app_[app_record_id].xml in the...
Resolved! Not Receiving OTP mails while trying to login into my SNU account
Hello, @Sunil2021 ,I am not able to receive my OTP emails while I try to login to the Servicenow University and I asked the support through SSO. It asked my username and password and then it is not resolving my issue and showing "I'm having technical...
How to bypass the ACL ?
Hi All, I have an ACL which is making problem field is editabe only for admin on incident form, I have written an business rule for linking incidents to problem record form 'incidents' related list , so that other users can add incidents to problem....
How to mask some field values with custom symbols
For example, I want the `short_description` field of the `incident` table is shown as "**" based on some condition. I can create a read ACL and write a script, `if('IT Technician' == gs.getUser().getTitle() && 'software' == current.category.getValue(...
Resolved! 'Save as draft' button missing in the catalog item
I have added a catalog item in employee center portal. After that I cloned the employee center portal. But in the cloned portal, inside the catalog item 'save as draft' is missing. How to fix this issue
Use ACL to modify field values to reflect on the client side without altering the data on the server
For example, I want the `short_description` field of the `incident` table is shown as "123" .I can create a read ACL and write a script, `current.short_description = '123'`. I found it is OK for ListView or Form, but when clicking "Group By Short des...
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