Welcome to Community Week 2025! Join us to learn, connect, and be recognized as we celebrate the spirit of Community and the power of AI. Get the details  

How to mask some field values with custom symbols

sam06102
Kilo Contributor

For example, I want the `short_description` field of the `incident` table is shown as "**" based on some condition. I can create a read ACL and write a script, `if('IT Technician' == gs.getUser().getTitle() && 'software' == current.category.getValue()) current.short_description = '**'`.  I found it is OK for ListView or Form, but when clicking "Group By Short description " on the Short description column menu, the masking would become ineffective. Besides, it aslo becomes ineffective the "Global Search" and Chart.

1 REPLY 1

Rafael Batistot
Kilo Patron

Hi @sam06102 

 

May you try Use Field Value Masking Plugin

 (OOB

 

https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/service-catalog-man...

If you found this response helpful, please mark it as Helpful. If it fully answered your question, consider marking it as Correct. Doing so helps other users find accurate and useful information more easily.