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Need some help based on dependent field

Hello team, Merry ChristmasI need some assistance with an issue I’m facing. I have built a custom application where I created manager profiles across different tables. The username field is a reference to the sys_user table, while the remaining user ...

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x0x0 by Tera Contributor
  • 1347 Views
  • 5 replies
  • 0 helpfuls

Sla Script include Not triggering

HI , My task is calling sla Response should be stopped , when user put comments(customer visible). but i had created script for the , because due to comments (journal field) , in condition type field i added my script include, but the script include ...

sntest658 by Giga Contributor
  • 428 Views
  • 1 replies
  • 0 helpfuls

automation

Hi guys, I am new here so Iam not sure if this is even possible but I will try to ask.  is it possible to work with python, NLP in servicenow and connect it together ? Even program online lets say and run the code in servicenow so its all under one r...

ha2uhri by Kilo Contributor
  • 628 Views
  • 2 replies
  • 0 helpfuls

Resolved! incident created in self-service portal, state should be New, by default it assigned to Service desk

Hello,I have been assigned to task which is as follows: Once incident created in self-service portal, incident state should be in New state and by default it should go to Service Desk assignment group. User should be able to find only "In progress" &...

saikirangd9 by Tera Contributor
  • 1058 Views
  • 3 replies
  • 1 helpfuls

Report

Create report  for all Change Requests assigned to my group where the Start Date is before the next Wednesday (from today) and after today.” So every time you run the report, it should automatically calculate: Today Next Wednesday Then show records w...

Resolved! What is the test step to verify if an SLA is attached to an incident or not by using ATF test case

Hello,I have been assigned to a task where I need to create a test case in ATF. The test case steps should be as follows:1. Open an incident form2. Fill the mandatory details and set the priority for that incident3. Submit the form4. Verify that the ...

saikirangd9 by Tera Contributor
  • 569 Views
  • 4 replies
  • 1 helpfuls