SLA ISSUE

One of the service desk engineer closed the  tickets within SLA but showing as breached. 

Employee center is showing mobile view(Mega menu options) not showing when we zoom page to 100%

if we zoom our screen to 100%and open employee center - it is not showing mega menu options. Below is the reference screenshot. it is based up on the screen size - one of my colleagues can be able to see at 100% and if he/she increases the zoom to 11...

There is a "Local news people" Kb article section which is not appearing at the portal.

The "local news people" section is not visiable on the service portal home page for the users who are belongs to "Panama", "colambia", "costa rica", "Argentina" and some peoples are able to see the section on the portal who are belongs to "chile", "B...

service portal widget configuration open and close and approved item in Ritm table like sc_req_item.

service portal widget configuration open and close and approved item in Ritm table like sc_req_item. visble portal.

Change management

We have change module where in closure code is mandatory while closing any change, however while fetching details I found there are few users are able to close the record without selecting closure code Is this some license issue or what could be the ...

IDE configuration

When I tried create and app in the IDE, I keep getting errors like:[ide] Creating application,Application Name: 'NeedIt Training'Package Name: 'x_denismp_nt01'Description: 'NeedIt trainiing'Scope Name: 'x_denismp_nt01' [ide] [ERROR] Failed to create ...

Order Guide: Under standard Laptop, Apple Mac Book should be visible if any user is ordering.

Need Help with DocuSign Integration – OAuth Token Issue

I’m working on integrating ServiceNow with DocuSign using OAuth 2.0 (Authorization Code Grant) in my PDI.I’ve already completed the following:Created a DocuSign Developer AccountObtained the User ID, API Account ID, Account Base URI, Integration Key,...

NeedIt training

When I tried create and app in the IDE, I keep getting errors like:[ide] Creating application,Application Name: 'NeedIt Training'Package Name: 'x_denismp_nt01'Description: 'NeedIt trainiing'Scope Name: 'x_denismp_nt01' [ide] [ERROR] Failed to create ...

Dashboard access

Access to this content denied based on report_view ACLs.When user is accessing the dashboard user getting this error Access to this content denied based on report_view ACLs.please provide the solution  

How to create cross-scoped columns with Fluent

I'm having some issues defining the correct schema for creating columns cross-scope using Fluent syntax (the column is in my scoped app, but exists on an OOB or other table). I distinctly remember getting this to work using the forced typecast prescr...