I am unable to create my PDI in service now in all versions

[knagalakshm]

I am unable to create my PDI in service now in all versions

Getting error as we are unable to assign an instance to you. Please try now

[Dr Atul G- LNG]

Hi @knagalakshm 

Don't worry—this is quite common at the moment.

Over the past few days, many community members have reported delays when requesting a PDI. In some cases, the waiting period has been 2-3 weeks or even longer, especially for lower ServiceNow versions.

You can try requesting an instance on an earlier release, such as Zurich or an older version, but there may still be a waiting period due to high demand.

For now, patience is the best approach, as PDI availability depends on overall demand and ServiceNow's infrastructure capacity.

Latest update: I heard from community members that PDIs are now being provisioned more easily and quickly. You may try cancelling the current waitlist request and submitting a new request again.

[abirakundu23]

Hi @knagalakshm,

This is a common issue at the moment, and many users are experiencing the same problem. The provisioning process may take around 6–7 days, and in some cases, it can take more than two weeks.

In my case, it took approximately 10 days to receive the confirmation that my instance was ready. My instance request was also rejected 2–3 times before it was finally provisioned.

Please be patient and wait for the confirmation. You will definitely receive a notification once your new instance is ready.

Please mark helpful & correct answer if it's worthy for you.

[Tanushree Maiti]

Hi @knagalakshm 

Due to high demand following a new platform family release, PDI pools for the Australia version are currently experiencing errors or waitlisting. These days lots of similar issue reported.

• Do not select the absolute latest release. Instead, request an older or stable version (such as Zurich). 
• Once your instance is successfully created, you can easily upgrade it to the latest release in your instance dashboard. 
•  If you still face errors, wait a few hours and retry your request, as pools of available instances are periodically refreshed

There is no support  available for PDI .

[Bhargavi Patel]

@knagalakshm 

This is most common issue from past few weeks. I myself requested PDI and got it after 22-24 days. Due to  high demand Xanadu and abpve all PDIs are imapcted.