I'm not able to use "Right Click and select Configure" option from the form

[Sathwik1]

I’m unable to use the “Right-click → Configure” option on the form for the sn_customerservice_case table, even though I have the admin role.



My objective is to modify the form layout, but the system does not display the form configuration or design options when I right-click on the form.



When I attempted to add the sn_customerservice_case role to my user profile, the system threw an error stating that customer roles can only be added if the user has the sn_internal role.



Given this restriction, could you please advise on the correct roles or approach required to customize the form layout for the Customer Service Case table?

@Ankur Bawiskar  @Dr Atul G- LNG 

[PrashantLearnIT]

HI @Sathwik1 

Navigate to System UI > UI Macros

Search for "context_form_header" in the 'Name' column and open the record.

See if there are any conditions or restrictions on the record.

[Ankur Bawiskar]

@PrashantLearnIT 

I don't think this place needs to be checked.

[PrashantLearnIT]

Hi @Ankur Bawiskar 

One of my existing clients has modified this script, which is why I suggested it.

[Dr Atul G- LNG]

Hi @Sathwik1 

Try repairing the Case plugin once and then test again. This is a very common issue, and repairing the plugin often helps.

Also, check if there were any recent changes made to this form.