Incident tracking after chaning state

Hi , In CSM if some agent already changed state or added comments in Work notes or additional comments...Will the TKT gets false ?or will it stay true? condition1 If incident was in progresscustomer escalated.ticket go created.now the state of active...

change field colors of risk assessment in project workspace

function onLoad() { //Type appropriate comment here, and begin script below setRiskScoreColor(); } function setRiskScoreColor() { // Change field name if needed var scoreValue = g_form.getValue('summary_inherent_risk_score'); if (!scoreValue) return;...

please tell me script right or wrong , if wrong pls correct i

31. Prevent change to a specific valueField: StateScript: if(newValue == 'Closed'){ alert('You cannot directly set state to Closed');g_form.setValue('state', oldValue); }Explanation: Enforces process rules.function onChange(control, oldValue, newValu...

Soumitra Dutta : How do I optimize queries and scripts for USA instances?

Hello, Soumitra Dutta here, I’m looking for ways to optimize queries and scripts on our USA ServiceNow instance. For those who’ve handled performance tuning before, what steps or best practices would you recommend? I’d really appreciate your suggesti...

Designing Scalable Custom Tables in ServiceNow – Lessons from a Personal Project

Hi Community, While building a personal ServiceNow project in my Personal Developer Instance, I spent a lot of time on custom table design, and it had a big impact on everything that followed. Here are a few lessons that stood out for me: • Think car...

Changing the theme removed the borders layout on classic view

I changed the value on the property 'Glide.ui.polaris.theme.custom' with the sys ID of the theme 'coral' - 'fad87d2ca304121029a4d1aed31e610f'. Everything appears fine since then whenever I open the classic view, I am not seeing the border layout wher...

what are the tables name for project risk and programme risk and are those available on PDI?

GitHub access source control for zurich PDI instance

Hi Team,  I am using Zurich PDI, and I want to access GitHub Repository thru Source Control for needit application. But I am not able to see anything related to source control in Studio or in outside studio. Pls advice.ThanksPravin  

What OOTB Widget will support my scenario

In Portal I want to show the applications in the tile format which contains Title,Description,Favorite,Open and Request access links. Which OOTB Widgets will fulfill this requirement?

Step by Step guide to setup google gemini pro 3 for build agent

Hi All, I have added the gemini api key from google ai studio in Connection & Credential Aliases>Google AI Studio Credential Could I get guidance on what are the next steps to enable Gemini 3 Pro and enable it in ServiceNow IDE Build Agent?Thanks

What I Learned Building a Personal ServiceNow Project in a PDI

Hi Community, I wanted to share a few practical lessons learned from a personal ServiceNow project I built in my Personal Developer Instance as part of my self-learning. Rather than focusing on features, my goal was to understand how real-world Servi...

proactive triggers

I have installed proactive triggers when KB articles are not helpful the ai agent should trigger to log an incident, live chat option how can i achieve this

Mobile App Publishing

While publishing custom mobile app to google PlayStore.Our application was rejected due to the usage of the following permissions:android.permission.FOREGROUND_SERVICE_DATA_SYNCandroid.permission.FOREGROUND_SERVICE_LOCATIONWe have already:Added these...