ServiceNow Administrator with 3+ years of ServiceNow experience supporting IT Service Management (ITSM), platform administration, configuration, workflow management, and
production support. Experienced in Incident, Problem, Change, and Request Management; Service Catalog administration; user and role management; SLA monitoring; reporting; and
platform troubleshooting. Knowledge of Flow Designer, Business Rules, Client Scripts, UI Policies, Access Control Lists (ACLs), Import Sets, Transform Maps, and update sets. ServiceNow
Certified System Administrator (CSA) with experience supporting configuration changes, testing, release activities, data quality, technical documentation, and collaboration with IT teams
and business stakeholders.
