In playbook : For business application how to set the value for 2 fields which reference to another
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05-08-2026 08:26 AM
Here's the issue,
Via playbook I need to update the field value. I need to udpate the two field on business application - Life cycle stage and life cycle stage staus, But those were not setting.
It's reference field and those value not comming in search , what i can do and how i can resolve this ?
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05-08-2026 09:19 AM
Hi @jaiho_rai
Refer this post. Hope it will help.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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05-12-2026 02:33 AM
I believe that is different , it's happening in only in playbook activity when we update activity setting the value then we have reference field value , it's showing any value over there.