Inbound action error: Create Request : did not create or update sc_request using current

[Sathwik1]

What is wrong in the below code?

I'm getting below error and shared the code what I used.. also, catalog item is avaialble for all users... I created a new user criteira and added sn_internal and snc_externals roles to that user criteira..

Error:: Create Request : did not create or update sc_request using current

Code::

(function runAction(current, event, email, logger, classifier) {

var subject = email.subject;

    var cart = new sn_sc.CartJS();

 if (subject.toLowerCase().startsWith("test123")) {

        var catalogItemSysId = '8c456b1d938fba1030c3baba2bba101c';

        cart.addToCart({

            sysparm_id: catalogItemSysId,

            sysparm_quantity: 1,

            variables: {

                additional_information: email.body_html

            }

        });

        cart.checkoutCart();

    }

})(current, event, email, logger, classifier);

[Sathwik1]

@Tanushree Maiti 

@Ankur Bawiskar 

@GlideFather 

@Danish Bhairag2 

[srikanthmadabhu]

@Sathwik1 

The issue was related to the user context under which the inbound email action was running.

Even though the catalog item was available to all users and I had created a new user criteria with sn_internal and snc_external roles, the inbound email was not being processed with a user who had proper catalog access.

CartJS creates the request based on the current session user. If the email is processed as Guest (or a user without catalog access), the checkout fails and throws:

“Create Request: did not create or update sc_request using current”

To resolve it:

Ensure the inbound email is associated with a valid user.

Verify that the user has access to the catalog and category.

Confirm the catalog item’s Available For / Not Available For criteria include that user.

Once the email was processed under a proper user context with catalog access, cart.checkoutCart() worked as expected.

Hope this helps someone facing a similar issue.

Thank you.

[Tanushree Maiti]

Hi @Sathwik1 

Try with this simple code:

(function runAction(current, event, email, logger, classifier) {

createRequest();

function createRequest() {

 if (email.subject.toLowerCase().startsWith("test123")) {

var cart = new Cart();

var item = cart.addItem('8c456b1d938fba1030c3baba2bba101c');

cart.setVariable(item, 'additional_information', email.body_text);

cart.setVariable(item, 'requested_for', <reqFor_sysid>); 

var rc = cart.placeOrder();

 updateRequest(rc.sys_id, reqFor_sysid);

}

}

function updateRequest(req, reqfor) {

    var grReq = new GlideRecord('sc_request');

    grReq.addQuery('sys_id', req);

    grReq.query();

    if (grReq.next()) {

        grReq.requested_for = reqfor; 

// Set what other field value you want to set for REQ

        grReq.update();

    }

}