Inbound action error: Create Request : did not create or update sc_request using current

[Sathwik1]

What is wrong in the below code?

I'm getting below error and shared the code what I used.. also, catalog item is avaialble for all users... I created a new user criteira and added sn_internal and snc_externals roles to that user criteira..

Error:: Create Request : did not create or update sc_request using current

Code::

(function runAction(current, event, email, logger, classifier) {

var subject = email.subject;

    var cart = new sn_sc.CartJS();

 if (subject.toLowerCase().startsWith("test123")) {

        var catalogItemSysId = '8c456b1d938fba1030c3baba2bba101c';

        cart.addToCart({

            sysparm_id: catalogItemSysId,

            sysparm_quantity: 1,

            variables: {

                additional_information: email.body_html

            }

        });

        cart.checkoutCart();

    }

})(current, event, email, logger, classifier);

[Ankur Bawiskar]

@Sathwik1 

you can use setWorkflow(false) while updating the record so that BR doesn't trigger.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Sathwik1]

Then I think it wont create requested items also I guess

[Ankur Bawiskar]

@Sathwik1 

you can set Requested for using this

CartJS -> setRequestedFor() method

(function runAction(current, event, email, logger, classifier) {

    var subject = email.subject;

    var cart = new sn_sc.CartJS();

    cart.setRequestedFor('userSysId');

    if (subject.toLowerCase().startsWith("test123")) {

        var catalogItemSysId = '8c456b1d938fba1030c3baba2bba101c';

        cart.addToCart({

            sysparm_id: catalogItemSysId,

            sysparm_quantity: 1,

            variables: {

                additional_information: email.body_html

            }

        });

        cart.checkoutCart();

    }

})(current, event, email, logger, classifier);

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Sathwik1]

carJs will check available for and not avaiable for and alot things I guess, yesteerday I faced any issues with cartJS

[Ankur Bawiskar]

@Sathwik1 

you can use setWorkflow(false) while updating the REQ/RITM

did you try that?