Inbound action error: Create Request : did not create or update sc_request using current

Sathwik1 · ‎03-03-2026

What is wrong in the below code?

I'm getting below error and shared the code what I used.. also, catalog item is avaialble for all users... I created a new user criteira and added sn_internal and snc_externals roles to that user criteira..

Error:: Create Request : did not create or update sc_request using current

Code::

(function runAction(current, event, email, logger, classifier) {

var subject = email.subject;

var cart = new sn_sc.CartJS();

if (subject.toLowerCase().startsWith("test123")) {

var catalogItemSysId = '8c456b1d938fba1030c3baba2bba101c';

cart.addToCart({

sysparm_id: catalogItemSysId,

sysparm_quantity: 1,

variables: {

additional_information: email.body_html

}

});

cart.checkoutCart();

}

})(current, event, email, logger, classifier);

Tanushree Maiti · ‎03-03-2026

Hi @Sathwik1

Try with this simple code:

(function runAction(current, event, email, logger, classifier) {

createRequest();

function createRequest() {

if (email.subject.toLowerCase().startsWith("test123")) {

var cart = new Cart();

var item = cart.addItem('8c456b1d938fba1030c3baba2bba101c');

cart.setVariable(item, 'additional_information', email.body_text);

cart.setVariable(item, 'requested_for', <reqFor_sysid>);

var rc = cart.placeOrder();

updateRequest(rc.sys_id, reqFor_sysid);

}

function updateRequest(req, reqfor) {

var grReq = new GlideRecord('sc_request');

grReq.addQuery('sys_id', req);

grReq.query();

if (grReq.next()) {

grReq.requested_for = reqfor;

// Set what other field value you want to set for REQ

grReq.update();

}

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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View solution in original post

Ankur Bawiskar · ‎03-03-2026

@Sathwik1

what debugging did you do?

Did you try running that CartJS script in background and see if it create REQ and RITM?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader