inbound email action
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8 hours ago
I've created a inbound email action and whenever i tried to sent the emaill on the required emails its just doesn't shows up in the email logs i have attached the screenshot most of the configuration looks fine to me please assist me if im doing something wrong
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4 hours ago
Is it in PDI? If yes, then it won’t work because email functionality does not work properly in PDI.
If it’s in a client instance, then check whether email is enabled and confirm that the email account has been properly set up.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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4 hours ago
unless it's shown in email logs you won't know if inbound action processed or not.
what debugging did you do from your side?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 hours ago
Hi @MuhmmadU,
I have seen your attachments and gone through the script.
I have found few mistakes:
1. Do not use "current" instead Glide the Table.
2. initialize() function is missing.
3. Use the variable.insert() instead of current.insert().
I'm provide the script of a similar use case which I have worked in the past.
