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Inquiry About Identifying Chat Source

ShinA
Tera Contributor

‎02-05-2025 12:38 AM

Hi,

I'd like to ask if there's a way to determine the source of incoming chats. We offer a chatbot feature on multiple platforms, such as Microsoft Teams and our website. Is there a way to generate a report that identifies whether a chat originated from MS Teams or the website?

Thank you.

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Chris Yang
Tera Sage

‎03-17-2025 03:13 PM - edited ‎03-17-2025 03:14 PM

Check out provider application for your chat.

https://www.servicenow.com/docs/bundle/vancouver-servicenow-platform/page/administer/virtual-agent/t...

 

BTW, this forum is specific to ServiceNow IDE, SDK, and fluent for pro-code developers, please consider posting general question in another forum.

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