Inquiry About Identifying Chat Source

[ShinA]

Hi,

I'd like to ask if there's a way to determine the source of incoming chats. We offer a chatbot feature on multiple platforms, such as Microsoft Teams and our website. Is there a way to generate a report that identifies whether a chat originated from MS Teams or the website?

Thank you.

[Chris Yang]

Check out provider application for your chat.

https://www.servicenow.com/docs/bundle/vancouver-servicenow-platform/page/administer/virtual-agent/t...

BTW, this forum is specific to ServiceNow IDE, SDK, and fluent for pro-code developers, please consider posting general question in another forum.