Internal tagged Users in External Comments to receive External comments only (Activity)

DileepK37365987
Tera Contributor

Hi All,
We had a requirement that when an internal user was added in External comments using '@' and some text, then internal user should receive latest External comments .

Current working condition : When Internal user and external users were tagged using @, then External user get external comments and internal user is getting last Internal comment available in Activity .
Kindly reply on this if any one is having some idea about this.

Thanks in Advance

1 REPLY 1

SumanthDosapati
Mega Sage

What do you mean by internal comments and external comments?

Are you not talking about additional comments?

 

Regards,
Sumanth