invalid reference for incident field in incident task field

[BhairisettiV]

[joshuajacks]

@BhairisettiV 

Some context details would be helpful.

• Does the incident task still get submitted/saved?
• Are there any reference filters/qualifiers applied?
• Is that the oob incident task table? (Our org uses a custom one with the same name)
• Has this always been an issue or did it start happening recently?
• Is there another incident with the same number?

[Tanushree Maiti]

Hi @BhairisettiV 

Invalid Reference error usually means the system cannot match your manual entry to a record in the database.

• Check whether incident you are try to search has been saved in Database
• If yes, In incident task-> Incident -> right click to click on Configure Dictionary -> Share the reference qualifier.

[dimi_]

I assume you just typed the INC# and did not use the lookup. If it doesn't appear in the lookup list and you have verified that the incident exists in the database then it's a reference qualifier issue.