Issue After Servicenow Australia Upgrade

[Rajyalakshmi]

Over the last two days, we observed that data was not populating in the portal for some fields, particularly select-box type variable choices and MRVS. After submitting the request, when we checked the RITM details in the portal, the submitted values were not appearing.

This issue has now been resolved and is working fine without any issues.

Just want to know any one observed such issues after upgrade ?

Any one raised case with Servicenow ?

What was the update from Servicenow?

[Ankur Bawiskar]

@Rajyalakshmi 

you said you were facing this issue and it got resolved

In this case you should be aware what was the issue and what was the fix in case any case was raised with ServiceNow.

[Rajyalakshmi]

Hi @Ankur Bawiskar ,

Due to several restrictions, I do not have access to raise a ServiceNow case directly. We have a separate team for that. I have already posted my question and am waiting for a response.

 Quick reply from the community always so posted the same question in the community forum.