Knowledege management

[ShariqhM]

Hii everyone,
How to activate knowledge block plugin in HR scope?
And what are knowledge blocks?
Thanks,
ShariqhM

[Tanushree Maiti]

Hi @ShariqhM 

Refer: Activate knowledge blocks 

You can activate knowledge blocks [com.snc.knowledge_blocks] if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

Plugins for knowledge blocksPlugin Description

Knowledge Management Advanced [com.snc.knowledge_advanced]

Enables advanced features for Knowledge Management, such as article versioning. For a full list of features, see activate the Knowledge Management Advanced plugin. Hinweis: Knowledge blocks can be used with or without the article versioning feature. To disable the feature, see Disable the article versioning feature.

[Tanushree Maiti]

Hi @ShariqhM 

Knowledge Blocks are reusable pieces of content that can be embedded across multiple knowledge articles. They eliminate the need for repetitive copy-and-paste efforts by allowing authors to create and maintain content in a single location. When a Knowledge Block is updated, the changes are automatically reflected in every knowledge article where the block is used, ensuring consistency and simplifying content maintenance.

Refer: 

Servicenow Doc: Knowledge blocks 

Knowledge block - how does that work? 

youtube.com/watch?v=yGAoIqLxcpk&t=11

How to use Knowledge Blocks in ServiceNow for efficient content management