Knowledge management

ShariqhM
Tera Contributor

Hii 

  1. Create Knowledge Management group for workflow configuration with group type as "human_resources", "hr"
  2. Create a new group type: myP&C_KB
  3. Role to add on below author groups - sn_hr_core.kb_writer 
    Confused regarding help me explain

    Thanks & reagrds
2 REPLIES 2

Dr Atul G- LNG
Tera Patron

Here are the steps clearly:

Create a new group: myP&C_KB

Set the type to: human_resources, hr

Then assign the role: sn_hr_core.kb_writer

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Tanushree Maiti
Tera Patron

Hi @ShariqhM 

 

Refer: Manage HR Groups 

  1. Create Group
  • Navigate to HR Administration > Manage Roles > Manage HR Groups
  • Click New to open the Group form. 
  • Fill in the required fields:
    • Name: myP&C_KB
    • Manager: Select the group manager or lead
  • Right-click the form header and click Save. 
  •  
  •  

2. Create and Assign the Group Type

  • In the Type field, right-click the label and select Unlock Type (if locked).
  • Click the Lookup using list icon (magnifying glass) and search for human_resources.
  • Click New in the lookup modal to create your new custom type.
  • Set the Type field to myP&C_KB and click Submit.
  • Ensure both human_resources and myP&C_KB are associated with the group and click Save

 

3. Add Roles to the Group

  • Scroll down to the Roles related list (tab) at the bottom of the page. 
  • Click Edit. 
  • Search for and move the following roles from the Collection column to the Roles List column:
    • sn_hr_core.kb_writer
    • sn_hr_core.content  
  • Click Save

 

 

 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti