Knowledge management
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3 weeks ago
Hii
- Create Knowledge Management group for workflow configuration with group type as "human_resources", "hr"
- Create a new group type: myP&C_KB
- Role to add on below author groups - sn_hr_core.kb_writer
Confused regarding help me explain
Thanks & reagrds
2 REPLIES 2
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3 weeks ago
Here are the steps clearly:
Create a new group: myP&C_KB
Set the type to: human_resources, hr
Then assign the role: sn_hr_core.kb_writer
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
****************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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3 weeks ago - last edited 3 weeks ago
Hi @ShariqhM
Refer: Manage HR Groups
- Create Group
- Navigate to HR Administration > Manage Roles > Manage HR Groups.
- Click New to open the Group form.
- Fill in the required fields:
- Name: myP&C_KB
- Manager: Select the group manager or lead
- Right-click the form header and click Save.
2. Create and Assign the Group Type
- In the Type field, right-click the label and select Unlock Type (if locked).
- Click the Lookup using list icon (magnifying glass) and search for human_resources.
- Click New in the lookup modal to create your new custom type.
- Set the Type field to myP&C_KB and click Submit.
- Ensure both human_resources and myP&C_KB are associated with the group and click Save
3. Add Roles to the Group
- Scroll down to the Roles related list (tab) at the bottom of the page.
- Click Edit.
- Search for and move the following roles from the Collection column to the Roles List column:
- sn_hr_core.kb_writer
- sn_hr_core.content
- Click Save
Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti