Problem with Task 1 simulation of Micro-certification welcome to servicenow (xanadu)
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8 hours ago
I do the simulation task well, which consists of impersonating a user, changing the format of the date and time, configuring the preferences dintences to display the tips on the forms.
But when I validate the task I get a failure yet everything is correct I need your help
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5 hours ago
Please share the instructions.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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55m ago
Hi @YVANCABRELL ,
I have seen similar kind of issues in the past, follow below...
You need to impersonate the Platform User account (not another user with elevated rights), then go into Preferences > Accessibility to enable both Show date and time format on forms and Show help tips on forms, save those settings while impersonated as Platform User, because many people had the task fail simply because they set those preferences under Display instead of Accessibility, even though they impersonated someone else or used the wrong category...
If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/
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17m ago
Follow below YouTube video for step by step instructions and validate the lab task,
https://www.youtube.com/watch?v=fV5O3xckXvk
If this helped to answer your query, please mark it helpful & accept the solution.
Thanks,
Bhuvan
