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ISO 8601 Calendar Week Configuration

Hi ServiceNow Community, We've just implemented ISO 8601 calendar week configuration on our DEV instance and ran comprehensive testing. Before rolling out to TEST and PROD, I'd like to validate with the community if we've covered everything or if the...

FlorianA by Tera Contributor
  • 5244 Views
  • 1 replies
  • 1 helpfuls

Defect record

In ServiceNow, defects are managed through defect records. While executing story-related activities on a Jira board across Development, Testing, and Production environments, which defects must be captured? If a defect is detected, what is the standar...

Tickets resolved - Survey response

Hi Team,I checked under Assessment Instances and found that the survey due date was December 8, 2025, but the user completed it on January 6, 2026.Could you confirm how long the survey link remains active for users after it is triggered?Thank you.

Neelu Shaik by Tera Contributor
  • 309 Views
  • 3 replies
  • 0 helpfuls

onChange Client script

How to throw an alert message when a filed (Ex: test)  is empty??function onChange(control, oldValue, newValue, isLoading, isTemplate) {   if (isLoading || newValue === '') {      return;   }   if (test == '') {      alert('test cannot be empty!');  ...

Resolved! Upgraded to now-sdk v4.0.0 - Now seeing [Plugin "ViewPlugin" failed to inspect shape "Record" error]

I recently upgraded my sdk version to 4.0.0 and am now seeing this error more often:[now-sdk] ERROR: Plugin "ViewPlugin" failed to inspect shape "Record": Product origin is not a node It appears to show up when I do a "now-sdk transform" and a "now-s...

Service Operation Workspace (SOW)

Hello Community,I am working on Change Request in Service Operations Workspace (SOW) and I want to hide the “Calculate Risk”  button only in Standard change that appears under the Risk Evaluation section.What I have already checked:System Definition ...

Resolved! Unable to hide “Calculate Risk” button in Change Request – Service Operations Workspace

Hello Community,I am working on Change Request in Service Operations Workspace (SOW) and I want to hide the “Calculate Risk”  button that appears under the Risk Evaluation section.What I have already checked:System Definition -> UI Action            ...

SangareswarK by Tera Contributor
  • 1699 Views
  • 4 replies
  • 2 helpfuls