How to retake a course
I failed this course (Introduction to Generative AI) during the knowledge check, so no badge for me, how can i retake it.
Forum Posts
CSA certification
Hi, I am unable to find my CSA certification in the credential verification portal when searching with my registered email ID.Some please help how to create a case?Thanks.
Resolved! Issue with MCP–Figma Integration: UI Not Rendering as per Figma Design
Hi everyone,I’m working on a project where we’re using the MCP server and Build Agent to generate UI layouts in ServiceNow based on our Figma designs. However, after connecting MCP with Figma, the UI output produced in ServiceNow does not match the e...
JDBC Connection to Snowflake via MID Server using Key Pair / PAT Authentication
Hi All,I am trying to configure a Data source using JDBC connection from ServiceNow to Snowflake using a MID Server. Earlier, we were using username/password-based authentication, but now Snowflake has moved to Passwordless authentication methods.I w...
Rollback HRSD Plugin
We uninstalled all the applications related to HR from Store Application, is it possible to rollback the things what we uninstalled and what will be its impact?
Knowledge Article for Virtual Agent Chats
I would like to seek assistance if there is a way to determine if a knowledge article was used by Virtual Agent (in proposing a solution during Virtual Agent chats with end users) and is it possible to request to generate a report on those?Thank you
Resolved! Regarding service now csa certification vouchers
Hi everyone, I am preparing for the **ServiceNow CSA certification** and planning to take the exam soon. The certification voucher cost is quite high for me. Is there any possibility to get a **discounted voucher, promotional code, or any official pr...
Configuring response sla only to the user whole location is UK
Hii,I need to configure the response SLA where the SLA should only be created on a hr case when the user location is UK(united kingdom) only. so my confusion is what do i need to give the in the condition tab to meet this requirement.Thanks & Regard...
Resolved! Generate & Attach Editable MS Word Document (Prefilled with Incident Details) from Incident Form
I want to add a "Generate Document” button on the Incident form that creates an editable MS Word file (DOCX preferred) with prefilled Incident details and automatically attaches it to the record. I’m looking for a free, fully OOTB method without paid...
now working the client script on incident
am not gettting the client script on incident form it is showing the glide it is showing the Message "New client-scripts are run in strict mode, with direct DOM access disabled. Access to jQuery, prototype and the window object are likewise disable...
Lists and Filters task
I am having issues trying to input in the "Category" section so I can validate my task. I am following the steps correctly but every time I hit\try to add "software" it does\won't appear and just stays blank. Anyone have any suggestions that would he...
Resolved! Practical AI in ServiceNow – Where It Actually Adds Value
Hi Community, With AI becoming more integrated into ServiceNow, I’ve been reflecting on where it truly adds value based on my personal learning projects in a Personal Developer Instance. A few practical areas where AI can realistically help: • Case o...
Thank you for sharing that — that’s a very practical and valuable point. You’re absolutely right th
Hi Community, Recently, I’ve been paying closer attention to ServiceNow release notes while upgrading my Personal Developer Instance, and it made me realize how much we can learn just by reviewing platform updates carefully. A few observations:• Each...
Resolved! Over-Automation in ServiceNow – A Lesson I Learned in a Personal Project
Hi Community, While working on a personal ServiceNow project in my Personal Developer Instance, I realized something interesting — just because we can automate something doesn’t always mean we should. In one scenario, I added multiple layers of autom...
Regarding adding reports to dashboard
How can I add reports to dashboard, because not able to see my newly created dashboard in "Add to dashboard" section.
