Request for PDI Admin Role Recovery – security_admin Accidentally Removed

karthikbayanna
Mega Contributor

yesterday

Hello ServiceNow Community Team,

 

I am using a Personal Developer Instance (PDI).

 

Instance URL: https://dev435862.service-now.com

 

I accidentally removed the security_admin role from the default System Administrator (admin) user while working on ACL configurations.

 

After that:

  • I reassigned the admin role to the default admin user.

  • I reset the instance password.

  • However, the Elevate Roles option is still missing.

  • The security_admin role is also not available in the Roles collection when attempting to assign it.

  • I am unable to restore the original security privileges.

I have important learning configurations, ACLs, UI Policies, and other development work in this PDI.

Could you please advise whether there is any supported way to restore the original security_admin role or recover the PDI without losing my existing work?

 

I would prefer not to release or reset the instance because I want to preserve my existing configurations.

Thank you for your assistance.

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Dr Atul - LNG
Tera Patron

8 hours ago

Please check whether the this role is still listed in the Roles table. If it is not available or the role assignment is unsuccessful, resetting the PDI will be the only option.

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