sys_user location "No matches found" for some users

[jna]

Using "User Profile" widget, I cannot update Location for some users when Empty.
On sys_user table, i cannot modify the Location value either. How can I fix this?

[Ankur Bawiskar]

@jna 

there must be some field level WRITE ACL which is blocking.

Is admin able to update location?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti]

Check if any write ACL on sys_user table is there . if yes with what role and if you have that role or not.

[Nayan ArchX]

✅ Quick Verification Test

Try this as admin:

1. Open any user record

2. Right-click → Configure → Form Layout

3. Add Location

4. Try to edit

If still locked:

👉 100% ACL or dictionary.

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!

Thanks

Nayan Patel

IT ServiceNow Consult, ServiceNow ArchX

If my response has resolved your query, please mark it Helpful by giving it a thumbs up and Accept the Solution

[Ankur Bawiskar]

@Nayan ArchX 

If user is unable to edit on form not necessary it's always because of ACL or Dictionary.