Tickets resolved - Survey response

[Neelu Shaik]

Hi Team,

I checked under Assessment Instances and found that the survey due date was December 8, 2025, but the user completed it on January 6, 2026.

Could you confirm how long the survey link remains active for users after it is triggered?

Thank you.

[Dr Atul G- LNG]

Hi @Neelu Shaik 

https://www.servicenow.com/community/itsm-forum/how-to-set-the-survey-only-available-for-7-days-once...

https://www.servicenow.com/community/servicenow-ai-platform-forum/if-a-survey-is-generated-in-servic...

Check 2nd link it has the answer.

[TejasSN_LogicX]

Hi @Neelu Shaik ,

The Assessment Duration (configured in Survey Definition → Configuration) determines how many days the survey remains open after it is sent.

By default, it is usually 14 days, but administrators can change this value or set it to No Limit.

If it is set to No Limit, users can still complete the survey even after the due date shown on the record.

and 

[AndersBGS]

Hi @Neelu Shaik ,

This is rely based on the assessment duration as also shown by @TejasSN_LogicX .

So basic, trigger date + assessment duration = survey link active.