Unable to see the google maps on the kb article

[Ramesh Kunda]

I am encountering an issue where the maps I upload to the Knowledge article are initially visible, but disappear once the article state is changed to "Published" or "Saved." The files I am uploading are in video format, and I am using the "Insert/Edit Media" option to embed them.

Could you please assist in identifying the cause of this issue and suggest a possible resolution? Your support would be greatly appreciated.

Thank you in advance for your help.

Best regards, 
Ramesh

[RaghavSh]

Check the console of your browser for any errors.

I have seen video errors in one of the versions of servicenow. This could be related to particular version or patch.

Try the same in your PDI as well.

Please mark the answer correct/helpful accordingly.