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In one of my knowledge article conetent got deleted in all versions of the article

Rajyalakshmi
Tera Expert

10 hours ago

In one of my knowledge article conetent got deleted in all versions of the article,i am unable to find how it got deleted ,it got deleted in all outdated versions also.can you please help how to check ?who deleted the content ?

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aruncr0122
Mega Guru

9 hours ago

Hi @Rajyalakshmi ,

 

Open your affected knowledge article (kb_knowledge) in the Knowledge Base or via Knowledge > Administration > Knowledge Articles.

Right-click the form header (e.g., on "Knowledge Article") > History > List.

 

This opens a filtered view of sys_audit for that specific record's sys_id.

 

 

In the list:

 

Add columns if needed: Right-click header > Configure > List Layout > Add old_value, new_value, field_name, updated_by, sys_updated_on.

Filter: Field name = text (the content field) AND Operation = update.

Sort by sys_updated_on descending to see recent changes first.

 

 

Look for entries where old_value has your original content (or part of it) and new_value is blank/empty. The updated_by field shows the user who made the change—click their name for details.

 

Thanks

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