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We have added few choices on the problem subcategory which is visible based on category selection

BokkalaS
Tera Contributor

We have added few choices on the problem subcategory which is visible based on category selection.
On problem form, when we selected category (category value is not empty), subcategory field should be visible, and values will populate based on the category value selection.
i have added few new choices on the subcategory field.

in native view its working fine and in SOW list view also its working fine.
In SOW form view it is not working as expected

 

2 REPLIES 2

Sarthak Kashyap
Mega Sage

Hi @BokkalaS ,

 

Is it showing any error on form view ? What is exactly not working ? How did you configure it ? 

 

Make sure UI Type is selected as All if you are doing it with client script 

SarthakKashyap_0-1763705157094.png

 

You can also configure it with configure dictionary dependent values. Pls check below image

SarthakKashyap_1-1763705297138.png

 

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

Ankur Bawiskar
Tera Patron
Tera Patron

@BokkalaS 

share some screenshots.

OOTB subcategory is dependent on category.

Did you add some script to do this?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader