Hello all, We are in need of extending the capabilities of the "service_availability" related table in a service offering that are beyond OOTB functionalities. 1. In a service offering, in the related tables under "Service Availability" table, there ...
Hello,I have catalog item variables, manager and assignment group, that a user inputs on a catalog item form.In the workflow I need to assign it to catalog task in catalog task activity advanced script. I'm able to get assignment group information b...
Hi Community, While working on a personal ServiceNow project in my Personal Developer Instance, I started thinking about something beyond functionality: How upgrade-safe is this solution? Even though it wasn’t a production environment, it made me ref...
SN now has the possibility to add tags to entries in the activity stream in Workspace. In the activity stream component, there's a Tags section where we can manage these tags. Once a tag is added to the component it can then be used a applied to an a...
Hello,I recently sat for my CIS-ITSM exam and got a non-passing percentage:Topic Level Scoring:1 - Incident Management: 66%2 - Problem Management: 66%3 - Change Management: 53%4 - Service Portfolio Management: 33%5 - Request Fulfillment: 40%6 - Confi...
How to add standard changes to the change request search mechanism to ensure they appear in our weekly meeting agenda when we run CAB changes.
i have created a app in studio using global and in that app i have created a custom table and extents change request. But when i created a new record and submit the records are saving in parent table i.e. change request. Help me to resolve the issue...
I've created a inbound email action and whenever i tried to sent the emaill on the required emails its just doesn't shows up in the email logs i have attached the screenshot most of the configuration looks fine to me please assist me if im doing some...
Hi everyone,I am working on a custom Workspace page in UI Builder.What I am trying to achieve:I have:A Dropdown componentA Glide List componentThe dropdown contains values from a choice field (u_choice_1) in my custom table .When a user selects a va...
I have configured the workflow as exactly specified in the solution but still it is giving the issues to me. I can't debug it because i am not getting the approval state neither it is getting rejected or accepted in the workflow although the task is ...
Dear Sir@Sunil2021I am Facing Problem with my ServiceNow Account As i cannot Receive OTP so that i cannot login Please Help Me solving This Issue as i have some Urgent work to complete The ServiceNowID Is Same as this Email hassan.ahmed@azmsquad.com ...
If logged-in user does NOT have Travel Approver role, make Approval Remark field read-only
Hi everyone,I am currently working on the ServiceNow learning course and trying to launch my Personal Developer Instance (PDI). However, the instance is stuck on "Launching... Unfortunately we had no running instances immediately available so we are ...
In ServiceNow Zurich version, ServiceNow ticket, we can add people to the watchlist so they get notified by email for any update on the service ticket. The issue we are having is people on watchlist can't reply to tickets - what is out of the box Se...
We need to create a Business Rule on the Email [sys_email] table in ServiceNow.At the time of record insertion, the rule should check whether the email is created between 9:00 AM and 6:00 PM IST.If the condition is met, the Type field should be updat...
