Hi Community,We have a scenario where we created an application (React based UI application using ServiceNow table as database) using Build Agent in one instance. When we move this application to another instance (through update set or application re...
Hi ServiceNow Community, We've just implemented ISO 8601 calendar week configuration on our DEV instance and ran comprehensive testing. Before rolling out to TEST and PROD, I'd like to validate with the community if we've covered everything or if the...
In ServiceNow, defects are managed through defect records. While executing story-related activities on a Jira board across Development, Testing, and Production environments, which defects must be captured? If a defect is detected, what is the standar...
We want to test when we add a task in INC ticket on Servicenow and assign the assignment group to a specific group, a ticket should create on Jira product space. Tried looking at some docs, most of them are advising to install Jira Spoke plugin which...
I am trying to get ServiceNow Dev instance for my practice, but i observed that, the page is not loading and nothing is visible, i have also tried by clearing cache.
Hi Community,@Ankur @Matthew_13 @GlideFather @Mohammed8 I have two interactive filters in my dashboard: "IT Responsible Organization" and "Assignment Group."IT Responsible Organization: The values for this filter are pulled from the "IT Responsible O...
Hi Team,I checked under Assessment Instances and found that the survey due date was December 8, 2025, but the user completed it on January 6, 2026.Could you confirm how long the survey link remains active for users after it is triggered?Thank you.
I want to create a customized notification for approval for software requests, hardware requests, changes, and KB articles. However, when the one I have created for the software request triggers when a KB article is published, or a change request is ...
When an incident is created through email adding users in cc. When we try replying to system generated email from ServiceNow from the incident form , its not including the recipients in the cc. i want the email to include recipients without manually...
How to throw an alert message when a filed (Ex: test) is empty??function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } if (test == '') { alert('test cannot be empty!'); ...
I recently upgraded my sdk version to 4.0.0 and am now seeing this error more often:[now-sdk] ERROR: Plugin "ViewPlugin" failed to inspect shape "Record": Product origin is not a node It appears to show up when I do a "now-sdk transform" and a "now-s...
Hello,I want to import the TNI related data in ServiceNow in large quantity. The requirement is to use Rest API with 'Resource Inventory Open API' method. I don't want to use the 'sys_id' in the data that is getting imported. Please suggest how can I...
Keep formating and remove formating popup is not coming for a specific user. Tried to clean cache and browser cookies in user system still not working. Checked html formating properties, everything looks fine. Also checked user roles with other perso...
Hello Community,I am working on Change Request in Service Operations Workspace (SOW) and I want to hide the “Calculate Risk” button only in Standard change that appears under the Risk Evaluation section.What I have already checked:System Definition ...
Hello Community,I am working on Change Request in Service Operations Workspace (SOW) and I want to hide the “Calculate Risk” button that appears under the Risk Evaluation section.What I have already checked:System Definition -> UI Action ...