Hi Community, I wanted to share a few practical lessons learned from a personal ServiceNow project I built in my Personal Developer Instance as part of my self-learning. Rather than focusing on features, my goal was to understand how real-world Servi...
I have installed proactive triggers when KB articles are not helpful the ai agent should trigger to log an incident, live chat option how can i achieve this
While publishing custom mobile app to google PlayStore.Our application was rejected due to the usage of the following permissions:android.permission.FOREGROUND_SERVICE_DATA_SYNCandroid.permission.FOREGROUND_SERVICE_LOCATIONWe have already:Added these...
I'm fetching all the incidents from another ServiceNow Instance.Configured Preprocessing and Rest step.Splitter step set as Source Item: JSON and Item path:$In script parser step:(function parse(inputs, outputs) {var item = JSON.parse(inputs.sourceIt...
The Apiiro ASPM plugin was installed successfully on the first attempt. I uninstalled it to capture it in an update set, and the uninstall completed successfully. However, reinstall attempts are failing and the plugin no longer appears in the Service...
I have my data in Service Now Tables and I want to filter data and show in catalog forms dynamically. Suppose there are 4 tables and one is dependent on another table based on PK/ FK relationship (lookup type). In catalog form, based on selection fro...
Hello Friends, My name is Soumitra Dutta from oxford .I’m exploring different ways to integrate ServiceNow with external systems such as HR platforms, CRM tools, or monitoring solutions. Based on your experience, which integration patterns or approac...
Hi Community,I have a requirement related to controlling edit access to variables on the RITM (Requested Item) based on the Catalog Item and the logged‑in user’s group membership.RequirementI have multiple Catalog Items, and each Catalog Item is asso...
I created a scripted rest api where I'm receiving sys ID's as query parameter var sysID=request.queryParams.sysIDS.split(',');-- if I capturing like this , in logs I could see sysID and typeOf(sysID) is undefined. If I removed split then it's fine a...
1️⃣ Common ServiceNow Mistakes & How to Avoid Them (Huge Value) Why it helps: Everyone makes these mistakes. Post idea: “Common ServiceNow Design Mistakes I Learned from Personal Projects” Content points: Overusing Business Rules instead of Flow Desi...
Hi Community, As part of my self-initiated learning journey, I recently worked on a personal project where I explored the idea of an Autonomous Enterprise Brain (AEB) built on the ServiceNow platform. The intent was to understand how enterprise signa...
//we want to send approval to group manager and manager's manager . how to achieve this using flow designer ask for approva;(function() { var approvers = ''; var grp = new GlideRecord('sys_user_group'); if (grp.get('90dd4dc3db731200f...
I know its not the good practices but what if If I have two client scripts on the same table with the same Order value (e.g., both set to 10), which one executes first? Creation date?Alphabetical order?Random ?
Hey Guys,As per the attached screenshot of my PDI , for example, Beth Anglin, handler of the request. I want to hide her name, instead of it should be her assignment group name be mentioned in the comments. I tried to clone widget, ticket conversatio...
What's the use case for disabling syntax highlighting in the Script Editor?noticed there's a feature in the ServiceNow Script Editor that allows you to disable syntax highlighting and script formatting. I'm curious - what's the practical reason for t...
