When I am trying the to transfer case I couldn't get the off board leaver service

[Bharathi16]

Hi team.

I am facing the issue in HRSD case. We have HR service (off- board leaver)

when I am trying to transfer the case. In the HR service I didn't get the off- board leaver HR service. when HR service active is false. We couldn't be able to see the HR service and when HR service active is true HR service can be able to see. but only this HR service couldn't get.

Below is the screenshot. Can any idea in this?

[Ankur Bawiskar]

@Bharathi16 

Did anyone add some customization by following this article and removed that particular HR Service?

Hide a speciifc HR service in Transfer Case 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@Bharathi16 

1st you need to select the COE and then you can search the HR Service

Did you try that?

Is that HR Service tagged with correct COE?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Bharathi16]

Hi Ankur, this is HR service. COE tagged to HR talent management case. I select correct COE but still not getting 

[Ankur Bawiskar]

@Bharathi16 

all other HR services under that COE are shown?

Did you check any customization done as per the link I shared?