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When I am trying the to transfer case I couldn't get the off board leaver service

Bharathi16
Tera Contributor

‎01-21-2026 01:34 AM

Hi team.

 

I am facing the issue in HRSD case. We have HR service (off- board leaver)

 

when I am trying to transfer the case. In the HR service I didn't get the off- board leaver HR service. when HR service active is false. We couldn't be able to see the HR service and when HR service active is true HR service can be able to see. but only this HR service couldn't get.

 

 

Below is the screenshot. Can any idea in this?

Bharathi16_0-1768987654013.png

 

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Bharathi16
Tera Contributor
In response to Ankur Bawiskar

‎01-21-2026 04:08 AM

yes, all other service is getting. Only off board leaver is not getting

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Ankur Bawiskar
Tera Patron
In response to Bharathi16

‎01-21-2026 04:21 AM

@Bharathi16 

any customization is there?

Did you check the link I shared? if someone followed something similar approach and blocked that HR service from visibility in transfer?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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