While Applying template on CR form , it shows the banner messages multiple times.

shubhamjangid
Tera Contributor

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While I click on any template (as shown in the footer bar) , this shows a banner info message on the page (Which seems to be Out of the box Functionality) . 
The issue is it shows the banner messages as many times as i click on this template button(in footer).
I want this to be shown only once per template.
Is there any way to achieve this ?

 

4 REPLIES 4

Ankur Bawiskar
Tera Patron

@shubhamjangid 

I believe it will be shown whenever you click on Template button since you are doing that action n number of times

You can't control the OOTB behavior.

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Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

shubhamjangid
Tera Contributor

@Ankur Bawiskar,
can we conclude that previous message will not be closed if new template is selected from template link - this is expected behavior?

@shubhamjangid 

I believe so since in workspaces the info message needs to be manually removed and there is no automatic logic available for this

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Dr Atul G- LNG
Tera Patron

Ho @shubhamjangid 

 

Did you try repairing the Change plugin and SOW as well?  We can’t remove these messages because the template has already been applied. You need to manually close the last message; otherwise, the system will display both messages.

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