While Applying template on CR form , it shows the banner messages multiple times.
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3 weeks ago
While I click on any template (as shown in the footer bar) , this shows a banner info message on the page (Which seems to be Out of the box Functionality) .
The issue is it shows the banner messages as many times as i click on this template button(in footer).
I want this to be shown only once per template.
Is there any way to achieve this ?
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3 weeks ago
I believe it will be shown whenever you click on Template button since you are doing that action n number of times
You can't control the OOTB behavior.
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
@Ankur Bawiskar,
can we conclude that previous message will not be closed if new template is selected from template link - this is expected behavior?
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3 weeks ago
I believe so since in workspaces the info message needs to be manually removed and there is no automatic logic available for this
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Did you try repairing the Change plugin and SOW as well? We can’t remove these messages because the template has already been applied. You need to manually close the last message; otherwise, the system will display both messages.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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