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Access to kb

vi24
Tera Contributor

‎04-22-2026 05:06 AM

Hi All, 
 Is Knowledge role is enough for user to upload the kb article, If not can someone guide me.

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Tanushree Maiti
Tera Patron

‎04-22-2026 05:17 AM

Hi @vi24 

"knowledge" role is generally sufficient for a user to create, edit, and upload knowledge articles in ServiceNow.

 

TanushreeMaiti_0-1776860137387.png

 

But  Rather than just relying on roles, configure the Can Contribute setting (User Criteria) in the Knowledge Base settings to allow specific users/groups to upload articles.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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