Hi, When using the email client in the incident form the 'Caller' field of the incident gets filled in the "Email To" field of the incident where as the email client in the RITM the 'Requested By' field gets filled in the "CC" field of the RITM?Is t...
I want to restrict the choices like cancel in the state field for major incident so, only admin or incident manager can cancel the major incident. other people can not cancel it.
Hi Team, How to calculate seconds based on start date and end date in format (yyyy-mm-dd) in timer activity of workflow?Please help me by providing your answer.
I am wondering if some one can help me understand the role progression if I decide to take up Business process Analyst role. Dilemma is I have good experience in Payments domain, would that be usable in this journey's future?
How to Create Catalog item according to this requirement.
We would like to know how many people weren't able to access the ServiceNow Instance during the outageI also have access to Instance Observer, Is there a place where we can lookup for that Users impact? Thanks!
Hi We have requirement to automatically populate values in a field based on selection of one or more choices from a list collector variable field. here based on selection in company code, based that AD group names should populate values.
I have a catalog item associated with multiple TASKS, when he is closed complete the user enters the work notes.. I want that the work notes entered while closing a all associated TASKs should get copied to its related RITM page it self while closure...
I Have a requirement where i need to add a dynamic filter to a slash bucket related list edit button. Attached some screen shots for referance.@Chuck Tomasi @Community Alums Kindly revert me if any assistance.
Hi All, We have created a notification for 'when vulnerability jobs gets failed' and we are not able to test it in DEV and UAT.We have integration for VR jobs which are inactive in DEV and UAT. Question: Can anyone confirm, what it will be impact in...
Hi experts , There is a field called" Recipients Name " in the form on maintain items. When user submits the form two Sctask need to create using workflow .First task need to create based on user location and assign to user location assignment. For...
How to set priority value to 1 from background script on the incident shown below. i need the query to set the priority value to 1 and assignment value also to "Database".
Hi All, Requirement:If caller = Securonix admin,imapct =1,Urgency=1,we need to update priority as 'HIGH' .We have tried the below UI policy its working fine (we are getting the result as priority HIGH but its overriding another script ). Can anyone g...
Hi all,I want to get all the work notes of each task which are associated with RITM in real time update.for example: '' I have two SCTASK and for each task, any update made in work notes should be update same on the RITM work notes field''. please an...
