Hi All, Auto Assigning the incident is leading to miss the Priority Response SLA in SLA Defination. As part of our automation requirement we would to have the auto assignee populated automatically on a person name which we could able to do that. Howe...
How do I get a servicenow voucher for CSA
Hi Everyone, I need some information. One of the persons who is not a part of the "Development & Release Manager" group has not approved the change request, even though the work notes show that their name is associated with it. It seems that this per...
Hello, oob the standard ticket header, returns the info fields defined on the ticket_configuration table and since its a comma separated value, it just returns like this on the portal I currently have a requirement to modify this and align the info f...
Hi Team,I want have two fields on form one is choice field and other is the lit collector field, based on the choice i have selected in choice field the other field which has type as list collector should show the options. I have created on change cl...
Hi , How do Copy Attachments from SC tasks to RITM (may be 1 or 2 or 3 tasks exists for all the tasks).?
Hello Everyone, I created a automatic reply when user reply on closed ticket. Report a Problem is a link of Incident Portal. Its there a way that when user click the "Report a problem"there will be a auto populate text on the questionnaire which show...
The requirement is to restrict data in metric_instance table based on roles. i.e. allowing only certain records to be visible to users with relevant roles. kindly let us know how this can be achieved. Also, pls share a sample script.
I created an entire day long event for my group. Everyone is seeing it for one day except one colleague for whom it's blocking 2 days. The day before, and the day of the event. Any idea how I can look at calendar views?
Hi Team,We have created one custom role and provided all SAM tables with read access with that role. we done that. But on Actions on selected rows the user is able to see convert to Business service and convert to technical service ,create asset opti...
Community participation is important to be aware of. The most active users show you who is involved. The most used pages show where the work on the platform is happening. If you have seen these pages or know how to construct them please let us ...
Hi, When using the email client in the incident form the 'Caller' field of the incident gets filled in the "Email To" field of the incident where as the email client in the RITM the 'Requested By' field gets filled in the "CC" field of the RITM?Is t...
I want to restrict the choices like cancel in the state field for major incident so, only admin or incident manager can cancel the major incident. other people can not cancel it.
Hi Team, How to calculate seconds based on start date and end date in format (yyyy-mm-dd) in timer activity of workflow?Please help me by providing your answer.
