Approve/Reject in Sc request / RITM

[kumari1]

Hi team,

    where should we configure Accept or Reject of closure details in the portal home page for SC request. Should we do it SC request or RITM?. which is possible method. 

our scenario is when the state changes to resolved then Customer acceptance yes or no will capture in the portal home page

Below attachments was configured for incident

[Mark Manders]

You are asking about requests, but showing a screenshot of an incident? 

But the answer is simple: on the record they are approving or rejecting. If a request contains 7 requested items, you don't want them to reject the request, because then you still don't know which of the 7 wasn't delivered correctly. You want to know what is approved and what not. Since they are waiting for the item, you should put it there. The request is just the container of the requested items (even if it's just one). And also don't put it on the catalog tasks, because they are just for fulfilling the requested item.