How to add hyperlink into info message on problem table
For example, when a certain incident record is "resolved" we get an info message into the problem table Please help any one.Please send the script. It is very helpful for me.
Forum Posts
Exporting tickets with attachments and screenshots
We just started using service now, our old ticketing system is able to export the tickets with all of its attachments/screenshots. But in service now, we are not able to do so. Does service now have this capability? Is this something that we need to...
HTML Template table breaks with journal field
Hi guys,we discovered an issue with using HTML document templates for printing a form view to PDF. In our case we print some fields from the incident form.To structure the template we use tables. One row includes comments and work notes from the acti...
How to get values dynamically using Get Method Rest API
On Catalog Item there is a variable called Requested For. whatever user is selected on Requested For Variable that value Department should need to get from other service-now Instance.@Ankur Bawiskar @Peter Bodelier @AnveshKumar M @Vishal Birajdar @Sa...
Resolved! Dynamic translation with agent chat
Is it possible to change user's language while the chat is ongoing with agent, will the new language get detected?If not, is there any way to overcome this?
Display BR
Are you use the current and previous values in display Business rules.Please help any one. and give the any real time scenario for Display BR Thanks
Resolved! Roles and Group
Roles and Groups are capture in update set any solution and code ?
Resolved! Can we use dot walking in the database view?
Hi guys! Can we use dot walking in the database view?
gs.action.getGlideURI() or gs.action.getGlideURI().toString() both are returning null
Hi All, I am trying to get user URL from Script Action on 'login' event, using below code but it is returning as null. The same code works in background script though. Any pointers on what is missing? var url = gs.action.getGlideURI();gs.log('URL:'+u...
Header Menu need to add ICon
Hi All , I am looking to add an icon on the portal harder menu. Can anyone please help me to add that? I need to CHAT GPT ICON over there , I created custom widget to add chatGPT on header
Resolved! I created a variable 'select user group' (List Collector) .Approval should trigger to all groups
I created a variable of name "select user group" of type List Collector in one Catalog item, so when approval is sent to the members of all groups. One person from each selected group is required to approve, until that, RITM should not be approved an...
Adding Assignment group in CC of a notification
Hello All, Can someone help me how to add an assignment group(of that change request) in cc when an email is triggering to change request approvers?Example- Change request is assigned to 'example_group'. We need to add example_group in cc when email ...
CAB voting
Need help. We find ourselves in a situation where specific teams need to express their agreement or approval during our weekly CAB meetings. Our goal is to streamline this process, making it efficient for everyone involved without the need for indivi...
ServiceNow - Setting up next best action
I'm struggling to find documentation on how to set up Next Best Action in Service Now. Can anyone direct me to some documentation?
hasNext() and _next() examples
Any one can be provide the hasNext() and _next() examples.Please help any one. Thanks.
