Article Body filed is not visible on Service operation workspace . How to make visible or add

Kawad11
Tera Contributor

‎03-30-2024 09:28 PM

Hello Team , 

 

Article Body filed is not visible on Service operation workspace and this filed is mandatory .We are not able to create knowledge article via the service operation workspace  . 

 

I have checked all the UI policy ,Client script  but there no any customization . In the backend View it's visible and working . 

 

 

How to make visible Article body  filed on service operation workspace  ? Please give us any solution . 

 

Kawad11_0-1711859130966.png

 

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2 REPLIES 2

Kiranmai_KVL
Kilo Sage

‎03-31-2024 05:58 AM

Hello,

 

May i know the steps you are following to create KB in the service operations workspace?

I just tried creating an article from the workspace & i am able to view the article body field..

Kiranmai_KVL_1-1711889796615.png

 

Steps i followed :

 

From the left list on the Service workspace, I clicked on all articles --> New.

 

Kiranmai_KVL_2-1711889909309.png

Then i was able to see the fields as shown in the first screenshot.

 

Best Regards,

KK

 

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Kawad11
Tera Contributor
In response to Kiranmai_KVL

‎03-31-2024 07:58 AM

Yes It's correct  . But clint still using Tokyo version . in that version we are not able to see the article body filed   

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