Can't see who else is viewing an incident in Service Operations Workspace, able to do this in native

Chris Armstron1
Tera Contributor

‎05-22-2024 04:46 AM

Hi all,

We're looking to begin using SOW soon but we've noticed that this feature doesn't seem to be available in the workspace UI. In Native view whilst viewing an incident / req / task you can see (on the grey bar at the top) who else is looking at the task at the same time as you, this helps to prevent 2 people picking up the same task from the queue.

 

Is this feature not available in SOW? Or is it just less obvious? Is there a way to turn it on?

 

Thanks,

Chris

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Maik Skoddow
Tera Patron
Tera Patron

‎05-22-2024 10:16 PM

,The Next Experience UI already has an user presence component in place: https://developer.servicenow.com/dev.do#!/reference/next-experience/utah/now-components/now-record-c... which is used for example in the CSM Configurable Workspace (see https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-servi...) 

However I don't know at the moment whether it is also utilized in the SOW

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