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Regarding CSA certification Valid

Hello Everyone,I completed my CSA admin exam in June 2022. Later, I didn't write Delta Exams. My question is my will be valid or not??If you guys know please let me know. Regards,Shyamala.

Shyamala by Tera Contributor
  • 341 Views
  • 5 replies
  • 1 helpfuls

Need to show popup on incident pages

Hi TeamI'm currently working on a project and encountering some difficulties. I need to implement a feature where a button is displayed on incident pages, and upon clicking it, a popup should appear.Please help and suggest how can achieve it.

admin110 by Kilo Contributor
  • 178 Views
  • 2 replies
  • 0 helpfuls

Resolved! requesting foe real time scenarios

i have completed the service now itsm, and development part. looking for some real time scenario tasks r projects please help me any one. any one have real time please share

Anji321 by Kilo Contributor
  • 1036 Views
  • 1 replies
  • 2 helpfuls

Alert message for Risk Assessment

Hi All, When am creating the change request i need to fill the Risk Assessment to calculate Risk which is shown under related list, so some users are not aware of this ,so i need some alert saying the users should complete the risk assessment which i...

The Message in showFieldMsg is disappearing immediately

Hi All, In the below code the message in showFieldMsg is disappearing immediately after appearing. If  we remove the g_form.clearValue() the message stays but the invalid value does not get cleared, if (X > Y) {        g_form.clearValue('abc');      ...

uma17 by Tera Guru
  • 525 Views
  • 15 replies
  • 0 helpfuls

Agent Chat re-routing to the available agents

Hello All, As per the existing configuration, we have 10 different queues based on the language. For example, if a German user raises a chat, the chat first gets assigned to German chat then English Chat, and then Global chat. For each queue, the wai...

Aasrita by Tera Contributor
  • 177 Views
  • 1 replies
  • 0 helpfuls

Approve/Reject in Sc request / RITM

Hi team,    where should we configure Accept or Reject of closure details in the portal home page for SC request. Should we do it SC request or RITM?. which is possible method. our scenario is when the state changes to resolved then Customer acceptan...

kumari1_0-1709284430107.png
kumari1 by Tera Contributor
  • 200 Views
  • 1 replies
  • 0 helpfuls

Roles

how specific role users can be available for specific reference field in servicenow?