Hi, I am looking for an option on how to stop SLA when Assignment group changes. I dont find any option in the below screenshot. I am using Vancouver. Could you please help me here.
We are resetting our development instance and what should be our first priority to check that it doesn't impact the existing custom configuration For e.g. SSO, integrations Please let me know what other items to check . Any help is appreciated. Thank...
If Is AF Order required task is submitted with state 'supp received' then AF order entry and AF provisioning gatekeeper tasks should be reopened with state 'supp submitted'. provide a business rule for this.
Hi Team, How to cancel open child tasks when change request is closing I have written After Update Business rule, Condition: current.state == 3 && current.state.changes() Script:(function executeRule(current, previous /*null when async*/) { // Ad...
Hello Everyone,I completed my CSA admin exam in June 2022. Later, I didn't write Delta Exams. My question is my will be valid or not??If you guys know please let me know. Regards,Shyamala.
Hi TeamI'm currently working on a project and encountering some difficulties. I need to implement a feature where a button is displayed on incident pages, and upon clicking it, a popup should appear.Please help and suggest how can achieve it.
Hi Team, can anyone let me know if we can edit work notes or additional comments which are added in incident form and see in activity logs. let me know if anyone has implemented it.
i have completed the service now itsm, and development part. looking for some real time scenario tasks r projects please help me any one. any one have real time please share
Create a dashboard that displays the total ServiceNow tickets that each agent handles per day, then calculate a maximum number per month, and average that maximum over the number of agents in a team. The format would be similar to what is in the Serv...
Hi All, When am creating the change request i need to fill the Risk Assessment to calculate Risk which is shown under related list, so some users are not aware of this ,so i need some alert saying the users should complete the risk assessment which i...
Create a dashboard that displays the total ServiceNow tickets that each agent handles per day, then calculate a maximum number per month, and average that maximum over the number of agents in a team. The format would be similar to what is in the Serv...
Hi All, In the below code the message in showFieldMsg is disappearing immediately after appearing. If we remove the g_form.clearValue() the message stays but the invalid value does not get cleared, if (X > Y) { g_form.clearValue('abc'); ...
multi row variable set name - Bulk group additionmulti row variable set consists of variables- security group name(single line text), owner(reference(sys_user)), authorizer 1(reference(sys_user) and authorizer 2 (reference(sys_user) once i added thes...
My service now PDI is down. There was a scheduled outage from 3PM PST, but it is 3AM PST and it is down. Can someone help as I have some urgent demo coming up? ThanksSrikanth
Hello All, As per the existing configuration, we have 10 different queues based on the language. For example, if a German user raises a chat, the chat first gets assigned to German chat then English Chat, and then Global chat. For each queue, the wai...
