Hi Team,I have one requirement on incident form when the caller is vip user then only he is able to see that impact choice "VIP User" and when call is not vip then he can't see that impact choice "Vip user". So here i have written one client callable...
Hello I have one requirement on incident, When caller is VIP then only impact choice "vip user" should be visible otherwise aren't visible for non vip user.Could you please help on this to get the proper solution.Thanks
We have a table where it has a field called "ID". We have a second table where there is a field called "Vulnerability" that contains the value of the ID field (it is not equal to the ID field of the first table). Is there a way to create a Related l...
We have a table where it has a field called "ID". We have a second table where there is a field called "Vulnerability" that contains the value of the ID field (it is not equal to the ID field of the first table). Is there a way to create a Related l...
How to create an auto incident ticket on first monday of every quarter using scheduled job in servicenow? Need your help on this
Hi All, We are integrating ServiceNow with JIRA. Few fields are not available on ServiceNow which are there in JIRA.Which is the best practice to be followed? Should we create custom fields or use existing unused fields and change the label. Create C...
Hi Team, I am planing to get CSA certification and tried applying for a slot, but its asking for voucher..Can you pelase help on where to buy the voucher ?
Hi Team,we have group approval for change request, i can see there are 20 approvers all of them are receiving approver email notification, except one approver who's name is appearing in approver list of change request but that person has not received...
Hello. Does anyone have a change process that includes extending the change window once it has begun? For example, a change is going to exceed the change window and the change assignee gets approval from the CAB to extend the window. Do you require t...
what is the use of "use time worked" field in the task rate card?
Hey there ServiceNow Community,I'm curious if anyone else has come across this issue before, and if you were able to resolve it.My PDI has been hibernating for four days, and unfortunately no better solution is coming up than trying again or contact ...
Hi, I am looking for an option on how to stop SLA when Assignment group changes. I dont find any option in the below screenshot. I am using Vancouver. Could you please help me here.
We are resetting our development instance and what should be our first priority to check that it doesn't impact the existing custom configuration For e.g. SSO, integrations Please let me know what other items to check . Any help is appreciated. Thank...
If Is AF Order required task is submitted with state 'supp received' then AF order entry and AF provisioning gatekeeper tasks should be reopened with state 'supp submitted'. provide a business rule for this.
Hi Team, How to cancel open child tasks when change request is closing I have written After Update Business rule, Condition: current.state == 3 && current.state.changes() Script:(function executeRule(current, previous /*null when async*/) { // Ad...
