Multiple "Invalid CSRF token" on ServiceNow instance.

Hello everyone,  Recently we have noticed multiple invalid CSRF token errors on our instances. The error occurs mostly while an API call is done on our ServiceNow instance. The API error is as follows:- [2024-02-29, 05:35:06 UTC] {pod_manager.py:418}...

How to Restrict all the fields in list view using onCellEdit type.

Need to create attachment with same sys_id in target instance

I am trying to create attachment with same sys_id in target instance as of source instance using Attachment API but getting error, Please suggest any method how we can achieve this requirement. BR on Kb_knowledge tableAfter Update (function executeRu...

robust transform map

Hi Team, I want to do robust transform map to insert data into case and incident multiple table while i am importing data its only processed inserting to target table.

Incident form

Hi Team,I have one requirement on incident form when the caller is vip user then only he is able to see that impact choice "VIP User" and when call is not vip then he can't see that impact choice "Vip user". So here i have written one client callable...

Question on incident

Hello I have one requirement on incident, When caller is VIP then only impact choice "vip user" should be visible otherwise aren't visible for  non vip user.Could you please help on this to get the proper solution.Thanks

Creating a Related List that matches on a field on a different table that contains value

We have a table where it has a field called "ID". We have a second table where there is a field called  "Vulnerability" that contains the value of the ID field (it is not equal to the ID field of the first table). Is there a way to create a Related l...

auto incident ticket should get created on first monday of every quarter using scheduled job

How to create an auto incident ticket on first monday of every quarter using scheduled job in servicenow? Need your help on this

Customizing CMDB Table

Hi All, We are integrating ServiceNow with JIRA. Few fields are not available on ServiceNow which are there in JIRA.Which is the best practice to be followed? Should we create custom fields or use existing unused fields and change the label. Create C...

Approver email not received by approver

Hi Team,we have group approval for change request, i can see there are 20 approvers all of them are receiving approver email notification, except one approver who's name is appearing in approver list of change request but that person has not received...

Change window exceeded

Hello. Does anyone have a change process that includes extending the change window once it has begun? For example, a change is going to exceed the change window and the change assignee gets approval from the CAB to extend the window. Do you require t...

what is the use of "use time worked" field in the task rate card?

what is the use of "use time worked" field in the task rate card?