Auto-create incident for new HI cases?

[Per5]

Hi, 

We recently had a major issue on our instance and after I had created a HI case for it, I noticed that they had created a high priory case for it the night before. 

We did get an email about it, but we also did a clone the same night which created tons of other emails from ServiceNow, so we did not see it. 

Is there a way to make HI cases create and assign incidents in our own instance so we don't miss major issues like this again?

How do you handle the huge amount of emails from ServiceNow?

[Ankur Bawiskar]

@Per5 

HI cases are created on servicenow portal which don't have direct relationship with your customer instance.

you need to have this checked with ServiceNow if they could support you

[Per5]

Hi Ankur, 
Thanks for the quick answer. 
How do you do check for important information from ServiceNow about your instances?
Do you read every email every day or do you login into HI and check the information there every day?