Capture 5 star rating for closed RITMs
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05-08-2024 12:44 PM - edited 05-08-2024 12:44 PM
I'd like to capture a 5 star rating (similar to what is presented on KB articles) for closed RITMs. Is there a way to carry over or copy the knowledge functionality to a RITM record? I don't want to rely upon survey completions to capture this data - customers are more likely to rate using the quick view on the RITM ticket (similar to KB article).
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