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SOAR iNTEGRATION WITH SERVICENOW

Hello All,I need to achieve the below requirement:Requirements:1. If Caller is Securonix Admin:  a) Channel = SIEM  b) Category = Security2. If Caller is Securonix Admin:  a) Urgency = Impact = Securonix Priority3. If Caller is Securonix Admin:  a) S...

Incident Priority issue

Hi Everyone as we have configuration in our Account like only one particular group can create a P1/P2 incident other than no one can raise it. But here we have a issue users are changing the impact and urgency and saving the incident in p1/p2 this ne...

Resolved! Total value of numerical array entries

I'm trying to collate the total of a duration field for all child tasks, where the multiple duration field values are gathered in an array. In this scenario there is a dedicated field on change requests totalling a specific type of action in duration...

SNAdmin47 by Kilo Sage
  • 283 Views
  • 2 replies
  • 0 helpfuls

How to set the priority

If the Child incident has a higher priority than the Parent, the Parent incidents Priority shall update to the higher priority (impact/urgency).How to achieve this with Business Rule.

Ajay Singh2 by Tera Contributor
  • 206 Views
  • 1 replies
  • 0 helpfuls

Auto-create incident for new HI cases?

Hi,  We recently had a major issue on our instance and after I had created a HI case for it, I noticed that they had created a high priory case for it the night before.  We did get an email about it, but we also did a clone the same night which creat...

Per5 by Giga Guru
  • 310 Views
  • 2 replies
  • 0 helpfuls

javascript error

var req_for = g_form.getValue('ita_eui_requ_for');setPreference('ita_sw_requ_for', req_for); when this script is execute then showing (There is a javascript error in browser console)how to fix it