How to populate catalog item short description into catalog task activities?
How to populate variables (short description and description) of RITM in catalog task activities?
Forum Posts
Resolved! Need suggetion for getRowCount()
Hi, I need a alternative way to remove getRowCount from these script by using glideRecord. Refer the below code as sample.i need suggestion as soon as possible.Thanks,sengeni
Query for getting last 6 month record
Query for getting last 6 month record from 'incident" table without using encoded query.
slowness or performance issues
what are the steps to handle slowness or performance issues in prod instances.
Accessing ServiceNow with new domain credentials
Hello,We have recently migrated our AD domain from Farmcreditwest to AgWestFC. After doing so I can no longer access our ServiceNow instance. Our MSP is using Okta for SSO and I suspect the reason is because my Farmcreditwest domain user was disabled...
SOAR iNTEGRATION WITH SERVICENOW
Hello All,I need to achieve the below requirement:Requirements:1. If Caller is Securonix Admin:  a) Channel = SIEM  b) Category = Security2. If Caller is Securonix Admin:  a) Urgency = Impact = Securonix Priority3. If Caller is Securonix Admin:  a) S...
Incident Priority issue
Hi Everyone as we have configuration in our Account like only one particular group can create a P1/P2 incident other than no one can raise it. But here we have a issue users are changing the impact and urgency and saving the incident in p1/p2 this ne...
Resolved! Total value of numerical array entries
I'm trying to collate the total of a duration field for all child tasks, where the multiple duration field values are gathered in an array. In this scenario there is a dedicated field on change requests totalling a specific type of action in duration...
Flow Designer: Do the following in parallel not available
Hello All, I have requirement to create flow for catalog item, and in that flow we are creating multiple scTask as one task get close complete. 1. I close complete one scTask and at that point i used "Do the following in parallel" to create 2 another...
Data Policy Exception The following fields are mandatory : Requested For and Record not found
When a user open Standard change then showing error Data Policy Exception The following fields are mandatory : Requested For and Record not found.how to fix this issue.
Resolved! If I select any radio button then automatically single line text gwl_ or ll_ canlife _ should popula
If I select any radio button then automatically single line text gwl_ or ll_ canlife _ should populate. example if gwl is selected then domain name is refelected gwl_if ll is selected then domain name is refelected ll_if canlife is selected then doma...
Print 10 latest active incidents
Print 10 latest active incidents
How to set the priority
If the Child incident has a higher priority than the Parent, the Parent incidents Priority shall update to the higher priority (impact/urgency).How to achieve this with Business Rule.
Scheduler job not working
Dear Team,The SLA for my company is not counting but the tickets are breaching. I don't know weather the Scheduler has stopped working for my company or where the issue is.
