Hello ServiceNow community,
we have encountering an issue of custom widget created on SLM application. When selecting the record on Prod and UAT, the data is not populating on the form as it takes long time to retrieve the data from server.
Same on the Dev instance it is working properly, We have check the script data on all the three instances, exporting and importing the xml, as no change is found.
From the first point observation we have found there is lots of time required to populate the field in the form, due to timeout issue the process is not gets completed.
We reach out to ServiceNow team, as it is custom widget so they clearly drop out the HI ticket.
If you have been encounter through kind of issue. Please let me know, It will be appreciable. for more information about the issue, I have added the document FYI.
Thanks !
